Frequently asked questions
Do you offer free shipping?
Yes, every shipment ships free of charge. There are no minimum order values or hidden conditions, we believe shopping should be simple and stress-free.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. Once your package ships, you'll receive a tracking link so you can follow your shipment in real time.
What is your return policy?
Changed your mind? No problem. You have 60 days from the delivery date to send products back. Contact us at info@lola-luca.com and we'll guide you through the entire return process.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Mastercard, Maestro, PayPal, Shop Pay, UnionPay, and Visa. All payments are securely processed using SSL encryption.
What if my order hasn't arrived?
First, check the tracking link in your shipping confirmation email. If 7 business days have passed and your package still hasn't arrived, contact us at info@lola-luca.com and we'll look into it right away.